FAQ’s

1How do I place an order?
Obtain a quote from Gear Up and ensure that you provided the correct contact details and defined your promotion and we will organise the rest.
2Is there a minimum order quantity?
The minimum order is that specified by the manufacturer or supplier of the product. Please contact Gear Up for specific product information.
3What are the terms of payment? How do i make payments?
4Do you assist in the development of a marketing advertising promotions campaign?
Yes, we can assist in all forms of promotional campaigns. We can provide assistance with web development, graphic design, event, conference and trade show advice.
5 What is the turn-around time from order placement to product delivered?
A time line is designed to assist in the management of quality and for each and every campaign this varies. Please contact us, outline your specific requirements and we will provide an eta.
6 What if I can't find a product online that I am looking for?
Contact Gear Up if you are unable to find a promotional product displayed.
7 What is the return policy?
We will exchange or refund faulty or damaged goods within reasonable time (7 days) from the customer accepting delivery.
8 What is the cancellation policy?
Once an order has been approved and is in production it cannot be cancelled and the customer will be charged the quoted cost of the order.
9 How long is a quote valid for?
A quote is valid for 30 days unless otherwise specified. If the product is of a technological nature i.e. usb these prices are valid for 7 days. What if i want a specific design used for one of my promotions. You can have custom made items for your special event or promotions campaign.
10 Do you source from overseas?
Yes. We have specific manufacturers that we will source our product from for those clients that wish to have a custom made product or order larger quantities
11 Do I save money on bulk orders?
Yes. You will not pay as much from our indent sourcing for larger quantities as you will for smaller orders
12 How long will it take for my order to be delivered?
This will depend on the product and whether it is being produced locally or overseas (indent). Local production is usually around 10 working days, and overseas production can be anything from 4 weeks with airfreight to 12 weeks by sea freight. We will advise you of the lead time at the time of ordering.
13 Can i get samples?
Yes we can supply you with samples in most cases. We will issue a pro-forma invoice for the samples which is only payable if the samples are not returned or returned damaged. The length of time that you are able to have the samples are 2 weeks.
14 What branding methods do you offer?
Embroidery, sublimation, pad printing, offset printing, screen printing, engraving, embossing and debossing. We will advise you the best method for your chosen products.
15 What artwork formats do you accept?
For embroidery jpeg files or hard copy such as business cards, letterheads. For all other branding methods preferred formats are EPS, Illustrator a.i, vector art with font text saved as .ttf outline/curves.
16 What if i don't have the artwork in the above formats?
If we are unable to use the art work you have supplied and you are unable to obtain the required art work for your decoration we can redraw the artwork for a small fee. Can i order different coloured products with the same print or the same coloured product with different coloured prints? Yes in most cases this possible, in the case of different coloured prints there may be an extra charge for changing machine settings we will advise you of any extra cost at time of ordering.
17 What methods of payments do you accept?
You can pay your account either by direct bank deposit (eft), cheque or cash.
18Can i get a credit account?
Yes, once you have a proven purchase pattern we will provide a account form. Initial purchases are COD unless prior arrangements are made.
19 Do you have products environmentally friendly and ethically sourced?
Yes we have a range of products that are made from sustainable and renewable sources. What are the products that are environmentally friendly and ethically sourced made from? Bamboo, organic cotton, recycled material such as leather
20 What are the new generation sustainable technologies?
We can provide products that use solar energy, magnetic energy and biodegradable materials.
21 What products can you supply using the new generation recyclables and sustainable technologies?
We have a variety of products that are available and these include giftware, tools and gadgets, stationery, organic hampers, clothing, headwear, bags, hampers.
22Do you have Fair-Trade Labeling?
Gear Up does carry a range of Fairtrade Certified cotton garments, bags and headwear.
23What information do i need to provide for my promotion?
Please visit the promotional strategies page for the general information we require regarding your promotion. Guarantee 100% art work branding satisfaction guarantee. That all art work approved by the client and decorated by Gear Up will be displayed to the highest possible quality standards when branded. Gear Up will source the product most advantageous to the client and appropriate for the promotion.

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